We just encountered the problem of the March Windows 10 Update causing “Blue Screens” at a client this morning.

The KB5000802 Windows Update is causing a “Blue Screen Of Death” for Windows 10 users with Kyocera, Ricoh and Zebra Printers.

We were promptly able to uninstall the updates, and the users by our client were able to print again.

Mircrosoft logo for March Windows 10 Update article

For now, for Windows 10 users with Kyocera, Ricoh and Zebra Printers, do not install the Windows 10 Update if prompted. I expect Microsoft will have a fix shortly, since this is a pretty major problem.

For further info: March Windows 10 Update Causing Printers to Crash Computers | Digital Trends

Use the ‘subscribe’ feature so you’ll get blog posts like this Alert! as they happen. If you have an issue because you’ve already updated, and you’re stuck, feel free to contact us. We are nearly finished contacting all existing clients to prevent any potential issues for any of them. If you like proactive managed services for your tech infrastructure, we like to think we provide the best approach by being proactive. An ounce of prevention can be worth a ton of cure.

We welcome your comments, questions and suggestions. Please contact us with questions. Best to call, email or visit our site for best response. We do invite you to engage with us on social media (just not for immediate needs).

As always, if you like, you will find us on the following social media sites, among many others:

UPDATE: As of March 16th, Microsoft says an “optional” patch has been released that fixes this issue. It is KB5001567. Contact us if you need help applying this fix.

UPDATE: See our post dated March 25th for the latest info on Windows Updates Blue Screens.



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Great Lakes Tech Services

Great Lakes Tech Services

Provider of IT services to small and medium sized businesses in Waukesha, Jefferson and Milwaukee counties in Southeastern Wisconsin.